Top Service quality seal helps consumers make the right purchase decision
Top Service
United States Institute for Quality
Oliver Scharfenberg
As customers are beginning to demand proof of quality claims before buying products or services, USIQ provides a solution.
As one of USIQ’s flagship offerings, the Top Service certification demonstrates a company’s commitment to excellence through a comprehensive evaluation process that incorporates customer feedback and management surveys. This certification provides businesses with well-deserved recognition, actionable insights, and invaluable opportunities for strategic improvement.
“Trust is the foundation of customer relationships,” said Oliver Scharfenberg, CEO and founder of USIQ. “A seal of quality is one of the strongest tools available to businesses looking to demonstrate they meet high specifications, giving customers peace of mind in their selection.”
Skeptical customers are usually suspicious of a service's quality, so companies have to find ways to prove themselves. The Top Service certification process solves this problem by providing a tested way to assess and demonstrate excellence.
It starts with an application and management interview, drawing out the key points regarding a company’s commitment to quality. The most important part is a representative customer survey that is carried out according to scientific standards. Companies receive comprehensive customer feedback.Customer and management satisfaction is then measured with surveys uncovering areas for growth and highlighting strengths. Such insights are not only a validation of excellence but a guide for businesses on how to improve.
Certified businesses then receive the Top Service seal, a trusted mark of quality commitment. They also gain access to detailed survey results for operational refinements and provide the impetus to reinforce customer relationships as necessary.
To enhance their brand, successful applicants are provided with an extensive marketing package. This contains a digital certificate, the content for your press release, and social media assets.
USIQ certifications are anything but your ordinary online review. They depend on independent and scientifically backed assessments, validating your status as an employer or service provider. Such objectivity improves a company’s reputation with stakeholders as it can leverage this actionable data to improve the customer journey or employee onboarding processes.
The Top Service certification goes above and beyond validation by serving as a tool for businesses to evaluate and optimize their operations. Through customer and management surveys the certification covers a unique insight into satisfaction levels. Not only does this build trust, but it also enables companies to communicate customer evaluations that have been collected independently, distinguishing them from the competition.
Businesses earning the Top Service seal are also listed on the USIQ site to enhance visibility and credibility. In addition to the certification, each company receives a powerful marketing package, with a press release, social media content and other collateral to help them promote their success. By differentiating themselves from the competition and building customer trust, Top Service seal holders can achieve tangible results in sales and profitability.
The 'Top Service' certification promotes trust, strengthens credibility, and positions businesses as leaders in their fields. Find out more about the certification process for 'Top Service', and see how seals of quality affect customer behavior here: 'Seals of Approval'.
Oliver Scharfenberg
USIQ United States Institute for Quality LLC
+1 484-473-1088
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Quality Seals by USIQ United States Institute for Quality
Distribution channels: Banking, Finance & Investment Industry, Business & Economy, Companies, Consumer Goods, Education
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